Privacy Policy

We may collect information that you provide directly, that we obtain automatically when you use the Service, or that we receive from third parties.

Information you provide

• Account and profile: Email address, username, password (hashed), and any other details you give when you sign up or update your account.
• Content and usage: Data, prompts, text, files, or other content you submit or upload to or through the Service, and how you interact with the Service (e.g., settings, preferences, actions).
• Communications: Messages you send to us (e.g., support requests, feedback) and any information you include in those messages.

Information we collect automatically

• Usage and device data: Log data (e.g., IP address, browser type, referring URL, pages visited, timestamps), device information, and similar technical data generated when you access the Service.
• Cookies and similar technologies: We may use cookies, local storage, and similar technologies to operate the Service, remember your preferences, and analyze usage. You can adjust your browser or device settings to limit or block cookies; some features may not work correctly if you do.

Information from third parties

If you sign in or link your account through a third-party provider (e.g., OAuth), we may receive identifiers and basic profile information that the provider shares with us in accordance with your settings and their policies.

We use the information we collect to:

• Provide, operate, maintain, and improve the Service;
• Create and manage your account, authenticate you, and enforce our terms and policies;
• Process your content and inputs to generate outputs (e.g., AI or automation results) and to improve our models and services;
• Communicate with you about the Service, including updates, security alerts, and support;
• Monitor and analyze usage, performance, and abuse; debug and fix issues; and protect the security and integrity of the Service;
• Comply with applicable law, respond to legal process, and protect our rights and the rights of others.

We do not sell your personal information. We may use de-identified or aggregated data that cannot reasonably be linked to you for analytics, research, or product improvement.

We may share your information in the following circumstances:

• Service providers: With vendors and service providers who perform services on our behalf (e.g., hosting, analytics, email, payment processing), subject to contracts that limit their use of your information to providing those services.
• Legal and safety: When we believe it is necessary to comply with law, regulation, or legal process; to enforce our terms or policies; to protect the rights, property, or safety of Echelon, our users, or the public; or to detect and prevent fraud or abuse.
• Business transfers: In connection with a merger, acquisition, sale of assets, or other change of control, in which case your information may be transferred as part of that transaction (we will notify you of any material change in ownership or use of your information).
• With your consent or at your direction: When you explicitly agree or direct us to share information (e.g., when you connect a third-party integration).

We do not sell or rent your personal information to third parties for their marketing purposes.

We retain your information for as long as your account is active or as needed to provide the Service and fulfill the purposes described in this policy. We may retain certain information after you close your account where required by law, to resolve disputes, enforce our agreements, or for legitimate business purposes (e.g., backups, fraud prevention). When we no longer need your information, we will delete or anonymize it in accordance with our practices and applicable law.

We take reasonable measures to protect your information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure; we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us at support@runechelon.com if you suspect unauthorized access.

Depending on where you live, you may have certain rights regarding your personal information, such as access, correction, deletion, portability, restriction of processing, or objection. To exercise these rights, or to update or delete your account and associated data, contact us at support@runechelon.com. We will respond in accordance with applicable law. You may also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

You can limit certain collection by adjusting your browser or device settings (e.g., cookies), by not providing optional information, or by closing your account.

The Service is operated from the United States. If you access the Service from outside the U.S., your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate. By using the Service, you consent to such transfer and processing. We take steps to ensure that transfers are subject to appropriate safeguards where required by law.

The Service is not intended for anyone under 18. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from someone under 18, we will take steps to delete it. If you believe we have collected information from a minor, please contact us at support@runechelon.com.

We may update this Privacy Policy from time to time. We will post the updated policy on the Service and update the "Last updated" date at the top. If we make material changes, we may provide additional notice (e.g., on the Service or by email). Your continued use of the Service after the updated policy is posted constitutes your acceptance of the changes. If you do not agree, please stop using the Service and contact us to close your account.